Exchange / Returns: 

All items purchased may be exchangedReturn within 3 days of purchase. Acceptance for exchange/ return is subject to the following conditions:

  • The item must be unused and in perfect condition, in its original packing.
  • Tags must be intact.
  • Original receipt must be sent with the Parcel.
  • Exchange must be done for an equivalent value in one transaction, nor any amount refunded if exchange is done for an item of lesser value.
  • A purchase may only be exchanged once.


We are unable to assume liability for damage or loss during transport, so please take care of its original packing and send it through a reputable courier company.

Upon receipt at Al Noor Gems and Jewellers, the item returned will be inspected to ensure its condition is as new. You will then be notified of the dispatch of your exchange purchase, along with the additional amount you need to pay to cover a) Shipping charges and b) Difference if exchange purchase is of a higher amount.

In case of Return Courier, Courier Charges Will be bear by the Costumer. We will contact Customer for Bank Details.

If payment Transfer will be via Easy Paisa, Omni, etc – Transfer Charges will be deducted from Refund Amount