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Customer Support

We are open to take Your Calls from 11:00 am to 8:00 pm. You can Also contact us through Email, We will get back to you as soon as possible. Alternatively You can Leave us a message on our Facebook page as well.

[button text=”Call Us” letter_case=”lowercase” icon=”icon-phone” icon_pos=”left” link=”tel:00923104775555″][button text=”Email” letter_case=”lowercase” style=”outline” icon=”icon-envelop” icon_pos=”left” link=”mailto:contact@alnoorgems.com”][button text=”Facebook” letter_case=”lowercase” expand=”0″ link=”http://www.facebook.com/alnoorgems”][/text_box][/ux_banner] [row v_align=”equal”][col span=”5″ divider=”true”][title text=”Frequently Asked Questions”]

Please read our FAQ before sending us a message.

[accordion][accordion-item title=”What are the delivery charges for orders from the Online Shop?”]

Delivery charges for Silver Jewellery are Inclusive.
For gemstones we charge Rs. 150 for delivery all over pakistan.

[/accordion-item] [accordion-item title=”Which payment methods are accepted in the Online Shop?”]

We do Cash on Delivery for deliveries within Pakistan. For Custom Orders we request Customers for 50 % Advanced payment via bank Account or easy paisa.
We also have Paypal option for International Customers.

[/accordion-item] [accordion-item title=”How long will delivery take?”]

We deliver through TCS. Punjab, Some areas of Sindh and KPK, Delivery time is 1 – 3 working days. Far areas like Gilgit and Balouchistan It will take 3 – 5 working days.

[/accordion-item] [accordion-item title=”What exactly happens after ordering?”]

Once the Order is placed, Customer will receive a confirmation Call. At this point, you may reconfirm, modify or cancel your order.
After your reconfirmation, your order will be dispatched and will normally take 1 – 3 Working Days.
As a matter of policy, you must pay the Courier agent prior to receiving and opening the sealed package containing your order.
If you have any concerns or comments upon receipt of your order, please contact us immediately, we may ensure your satisfaction.

[/accordion-item] [accordion-item title=”Do I receive an invoice for my order?”]

Yes an Invoice is sent along with the parcel

[/accordion-item][/accordion][/col] [col span=”5″ divider=”0″ align=”left”][title text=”Email Us” icon=”icon-envelop”][/col] [col span=”2″ span__sm=”12″][title text=”Or You can :”]

[whatsapp phone=”+923104775555″ blank=”true”]WhatsApp Us [/whatsapp]

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